Okay. I am not making this up. OZ bought a new “accounting” computer for Milton because the one she was using is from the stone age and it finally just about blew up. They bought new software for it and she had been trying to register the software for over an hour.
Me: Uh, that computer isn’t hooked up to the internet so you won’t be able to register the software online.
Milton: I know the old one was able to be registered so I should be able to register this one!
Me: [was about to say maybe they registered it on installation but shrugs and bows out of the issue because I really don’t give a shit]
Then I hear her on the phone with tech support:
Milton: I am trying to register your software on your website but I keep getting error messages. [listens to tech support] Hold on, I’ll try that but the computer is on the other side of the room. I’ll be right back.
Because the computer is on the other side that’s how we role at the Asylum make everything difficult for everybody.
Me: Why don’t you pick up Cowardly Lion’s phone? It’s closer and you don’t have to be jumping back and forth.
Milton: Em well um I- no, this is fine.
She goes back to tech support and says:
Milton: Tried it but it still gives me the same error message. [listens] The message says [looks at a piece of paper where she wrote down the error message] “cannot locate internet connection. check your internet connection”. [listens] Okay, I’ll try that.
Gets up again and turns the computer this way and that. Pushes cables deep and tries again.
Milton: No, it still gives me the same message.
This goes on for a very very long time but finally:
Milton: Does it make a difference if this computer is not connected to the internet? … Hello? Hello? [I’m assuming the tech support person had to take a moment to compose themselves.] Why does it have to be connected to the internet? I’m not going to be doing anything online?
At that point I got up and took a walk around the building.